![]() ![]() Ensure all changes to processes are communicated, documented and implemented through established methodology and communicated to Stakeholders.Coordinates with Senior Leadership team to interface changes/ related issues and continual service improvements for value enhancement and implementation.As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the organization and implement corrective actions, to help achieve desired results of Identified KPI’s.Drive closure of NC, Observations and OFI’s from Internal and External Audits.Drive standardization of Documents across organization & customer accounts, versions control and Indexing.Monitor, report and review the improvements of output from standard’s implementation.Creation of Sustainability reports for acquired standards.Required to Conduct Monthly Audit Council, Awareness Trainings sessions, Management Reviews, and Leadership sessions.While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. Please review the list of responsibilities and qualifications. Our innovative and growing company is looking to fill the role of business excellence. 7-9 years of experience in Telecom Process design & process consulting.Bachelor's Degree in Business Management, Business Strategy or a related degree.Website development / SharePoint knowledge.Identify the KPI’s for Standards and execute measurement in the organization.Implementation, Audit and Certification process of ISO & various other standards.Clear Understanding of Audit and Certification function, its responsibility and organizational requirement.Respond to RFPs / RFIs & help build proactive proposal.Create case studies of key deliverables.Recommend solutions for process improvement at Business level and operations level. ![]() Quantify impact of process pain points through data analysis.Perform Gap-Analysis based on eTOM, ITIL & standard industry frameworks across Service Delivery, Service Assurance & Billing.Understand operational processes and Customer requirements along with Voice of End-Customer. ![]()
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